Customer service story

There was this lady customer who came into Pretty Face on the 15th Sept 2009. She actually purchased a few low priced items from us. As she did not have any small change, she actually gave us a $50 note.Unfortunately, our POS machine do not have so much small change for her. One of our Pretty Face girls asked her to wait for awhile, while she ran out of the oulet to get some small change. Luckily, the lady was patient enough. However, the lady bought another two items. This time round the same thing occurred, we do not have any small change again. The Pretty Face girl once again ran out of the outlet to get small change. While waiting for the the Pretty Face girl to come back, the other Pretty Face girl chatted with the customer in order to not to let the customer feel bored.

The learning point:
POS machine must have enough small change for the customers. When customers are waiting for something, like their change, the Pretty Face girl left in the shop should communicate with the customer to ease any uneasiness, at the same time, it builds customer relationships.

Regards,PF team
Week 5 - By Lily